Traveller Information – COVID-19
Updated April 6, 2020
Fredericton International Airport (YFC) is continuing to monitor developments related to the spread of the coronavirus disease (COVID-19).
We remain in close contact with our provincial and federal government partners on this issue. The safety of travellers, visitors, and employees is, as always, our top priority.
This is an evolving situation, and we encourage all travellers to visit the Public Health Agency of Canada (PHAC) website for the most up-to-date information: www.canada.ca/coronavirus.
A toll-free information line and email address, which offers services in both languages, has been set up by the Government of New Brunswick to help answer non-health related questions, including questions about compliance with the state of emergency. The number, 1-844-462-8387, is operational seven days a week from 8:30 a.m. to 4:30 p.m. The email address is firstname.lastname@example.org.
We have been made aware that a passenger who has now tested positive for COVID-19 passed through the Fredericton International Airport on March 18, arriving on Sunwing flight 169 from Punta Cana to Fredericton. All passengers who arrived on this flight, and anyone in close contact with those passengers, were already required by the New Brunswick government to self-isolate. If you believe you have symptoms of COVID-19, please call 811.
What we are doing
- To support public health practices, YFC has increased sanitation and cleaning throughout the terminal.
- At the request of the public health agencies, we have posted information regarding precautionary measures that can be taken by the public in key areas of the terminal.
- We have added hand sanitizer stations throughout the terminal.
- CBSA is the agency responsible for screening travellers entering Canada from international locations, and they have implemented enhanced screening measures in airports across Canada.
Before you come to the airport, please review the following requirements:
- We are asking that ONLY people who are travelling enter the terminal building. If you are not flying, please do not enter the building. This will help us to ensure social distancing and minimize exposure for employees and travellers.
- All travellers entering New Brunswick as of March 24th, 2020 must self-isolate for 14 days. If you are returning by air, you should arrange to have a family member drop off a vehicle at the airport if possible. Do not go to the grocery store when you return, but instead arrange to have someone pick up groceries before you arrive home – and continue to do so during the 14 days of isolation.
- Air operators must conduct a health check of travellers before they can board an aircraft with 10 or more seats within Canada. This includes a series of health questions, looking for visible signs of illness and directing travelers to local health authorities. Air operators must refuse boarding to passengers that present COVID-19 symptoms. The denial will remain in effect for 14 days, or until a medical note is provided that confirms the traveller’s symptoms are not related to COVID-19.
- We have adjusted the seating in the café area to ensure travellers are seated at least 2 metres apart. As the café already offers only takeout service (no table service), it will continue to be open, however beginning March 30 hours will be reduced to 4am – 1pm daily.
- As required by the State of Emergency order, travellers are required to maintain a distance of two metres from others, and this includes while lining up for security and check-in.
- Anyone, traveller or employee, who is showing symptoms of COVID-19 is asked to comply with the state of emergency declaration by remaining in self-isolation and should therefore not enter the airport.
- Car rentals: Enterprise and National Car Rentals are now operating 8am-4pm Monday to Friday and 10am-6pm on Saturday and Sunday. Any existing reservations that may have been booked in advance will still be accommodated outside of this time. Budget & Avis Car Rentals are open by reservation only, there is no walk-in service. Click here for car rental contact info.
Air service updates
As this pandemic progresses, we expect to see additional changes and cancellations. Please check your flight status before leaving home.
What you need to know before travelling
How you can help prevent viruses, including COVID-19, from spreading
To reduce the spread of coronavirus, the PHAC recommends following the same precautionary measures as you would to help prevent the spread of cold or flu:
- Wash your hands often with soap under warm running water for at least 20 seconds.
- Use alcohol-based hand sanitizer only if soap and water are not available
- Avoid touching your eyes, nose, or mouth with unwashed hands
- Stay home if you are sick
- When coughing or sneezing cover your mouth and nose with your arm or tissues to reduce the spread of germs
- Immediately dispose of any tissues you have used into the garbage as soon as possible and wash your hands afterwards
Where to find more information
The most up-to-date information on COVID-19 can be found at PHAC’s website.
Information on restrictions specific to New Brunswick can be found on the provincial government’s public health website.
For information on cancelling or re-booking travel, contact your airline. Please note the due to high call volumes, the airlines are requesting that travellers only call if they have flights booked to leave within the next 72 hours.